How It Works Terms & Conditions

Terms & Conditions

All orders are subject to review and acceptance by LinkAmerica Distributors as all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Copyright/Trademark Information LinkAmerica.com is a registered trademark of LinkAmerica Distributors. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyrighted 1998- 2013. Permission to use documents delivered from this web site and/or server and related graphics is restricted. The name of LinkAmerica.com. and any trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LinkAmerica.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. LinkAmerica.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2,500.00 ( USD ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. LinkAmerica.com is a direct importer and wholesaler, who accepts orders from end users, dealers, exporters, other wholesalers, or other customers who intend to resell the products offered.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, LinkAmerica.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. LinkAmerica.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, LinkAmerica.com shall void the transaction or issue a credit to your credit card or via check.

Return Policy

All products returns or exchanges require a Return Merchandise Authorization (RMA) number. To receive an RMA number you may contact LinkAmerica directly by phone (361) 553-7400.
Return for refund within: 7 days
Return for replacement within: 7 days
Restocking Fee: Yes (Refund & Exchange Only)

Returns only apply to defective merchandise. In the event that you do receive a product that is defective, you will still be responsible for any return shipping costs. In the event of a refund you will be refunded less any shipping charges. You should be certain that the item you are purchasing will fit your needs. Ensure that the dimensions, aesthetics and utility of the products are what you need before placing your order. If you ship us a non-defective item, the item will be returned to you at your expense. Refunds for merchandise are issued solely at the discretion of LinkAmerica Dist. No refunds or exchanges are accepted on custom orders.

Products that are not eligible for return will be sent back to you at your expense if received by us:

Any product that is returned without all original packaging and accessories including but not limited too, the box, manuals, bolt & screws, strings, bows, ink, labels, etc.
Any product that shows physical damage from use

To be eligible to receive an RMA number you must inform LinkAmerica Dist of the defective merchandise within 7 days of receiving the product.

Before any replacement merchandise is shipped LinkAmerica Distributors must receive your return.

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of issuing an RMA number for this policy to apply. Return constitutes LinkAmerica Distributors receipt of the product, and not the issuance of an RMA number. By confirming your order, you indicate your agreement to this policy.

Exchange Policy

All Product exchanges require a Return Merchandise Authorization (RMA) number. To receive an RMA number you may contact LinkAmerica directly by phone (361) 553-7400.
Return for exchange within: 7 days
Restocking Fee: Yes

You are responsible for all shipping costs in an exchange including but not limited to, initial shipping charge, return shipping to LinkAmerica Dist., and exchange shipping back to you.
All exchanges have a 15% restocking fee, this is a non waivable fee.

We will accept an exchange for the following reasons only:

Item is the wrong size (Leather Only)
Ordered wrong model #

To be eligible to receive an RMA number you must inform LinkAmerica Dist of the defective merchandise within 7 days of receiving the product.

Before any exchanged merchandise is shipped LinkAmerica Distributors must receive your return.

This is our Standard Exchange Policy. Items covered by this policy must be returned within 7 days of issuing an RMA number for this policy to apply. Return constitutes LinkAmerica Distributors receipt of the product, and not the issuance of an RMA number. By confirming your order, you indicate your agreement to this policy.

Order Cancellation Policy

All Canceled orders must be prior to shipping
All Canceled orders must be done by phone (361) 553-7400

Once an order is placed it goes to processing. If there is a cancellation prior to shipping, the order may be charged a 20% cancellation charge. The reason is that all merchandise that has gone to processing has incurred the possible cost of packaging, and then unpacking, and restocking.

Refund Policy

Only 2 options exist for Refunds

You received the wrong item, the correct item is not available and will not become available within a reasonable time frame.
You requested special shipping (ie. Next Day Shipping) and LinkAmerica Distributors failed to ship using the appropriate shipping method. LinkAmerica Distributors is not responsible if the appropriate shipping company is late on their delivery time.

LIMITATION OF LIABILITY
In no event shall LinkAmerica.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

PROCESSING TIME
Your order is reviewed by our Processing Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has been approved by our Processing Department, it is sent to our warehouse for shipment.

NOTE - We do not charge your credit card until your order is shipped, however we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or cancelled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back ordered inventory in our warehouse.

TRANSIT TIME
UPS Ground: 3 - 8 Business Days (Continental US)
USPS Priority: 3 - 5 Business Days (Continental US)

Note: Saturday & Sunday deliveries are not available.

TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

SHIPPING AND HANDLING RATES
Shipping is calculated based on the actual or dimensional weight depending on the product(s) ordered. Shipping and handling charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order.

By confirming your order you indicate your agreement to this policy.

LinkAmerica Distributors reserves the right to modify or amend this agreement without notice at any time and for any reason